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Frequently Asked Questions
ABOUT CLEANOLOGY
Which area in metro Vancouver do you service?
What expectations should I have from your service?
Can I trust your workers inside my house?
What is the Online Quoting tool and is it accurate?
Do you come to our house to give the quote?
What is your 24HR GUARANTEE system?
ABOUT OUR SERVICES
What is the best way for me to book a service?
How far in advance should I book a service?
Do you provide/bring your own products and equipment?
Can I get the same crew/cleaners every time?
Can I book a fixed time for my service if I stay on a regular weekly/bi-weekly/monthly basis?
Do I need to stay home during my appointment?
What do you NOT clean in my house?
How can I reschedule or cancel my appointment?
What if you break or damage something in my house?
PAYMENT
What payment method do you accept?
Why do you require the Credit Card information prior to the Initial Service?
When do I need to pay for my service?
Will you always charge me the exact amount that you quoted online or over the phone?
Areas We Serve
Vancouver
North Vancouver
West Vancouver
Richmond
Burnaby
New Westminster
Coquitlam
Delta
Surrey
Langley
White Rock
Port Moody
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Cleanology LTD
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